Forgotten
An appointment made weeks ago easily slips out of mind.
Salon challenge, solved smartly
How do I prevent no-shows in my salon?
A client who does not show up costs you revenue and a slot you cannot fill anymore. No-shows never disappear completely, but with the right combination of measures they become much rarer.
Mobile-firstWhatsApp integratedAI powered
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Example: reminder and rescheduling via WhatsApp
online · replies instantly
Hi Lisa, a reminder of your appointment tomorrow at 10:00 for a facial.
Oh no, tomorrow does not work after all. Can we do later this week?
Of course. Friday 11:00 or 15:30 is still free. Which one?
Friday 11:00
Lean Salon handled it
Without manual admin
Reminder sent
At the time you set
Appointment moved
Tomorrow is free again for another client
No-show prevented
Instead of an empty slot
Why clients do not show up
It is rarely bad intent. Usually it is forgetfulness or too little commitment to the appointment.
No reason to show up
Without a deposit a missed appointment costs the client nothing, but it costs you.
Rescheduling is a hassle
If cancelling or rescheduling is difficult, a client simply stays away.
How Lean Salon helps
Four measures that make the difference together
Lean Salon combines reminders, easy rescheduling, deposits and follow-up, so you do not have to remember it all.
Reminders at the right moment
Set up to five reminders per appointment, by email and or WhatsApp, at the moments that suit your salon.
Self-service rescheduling
Clients reschedule or cancel themselves up to the deadline you choose, so a slot frees up instead of staying empty.
Deposits where it matters
Ask for a deposit from new clients or for treatments above a certain price, for example.
Follow up after a no-show
Automatically send a message after a missed appointment and mark the no-show in the calendar.
From salon software to AI salon assistant
Classic salon software
- • You answer WhatsApp
- • You process incoming invoices
- • You wait for clients to book
- • You see data and reports
- • You do administration daily
Lean Salon
- AI answers client requests
- AI turns invoices into inventory
- AI suggests repeat appointments
- AI gives strategic salon advice
- AI executes administration
Private pilot
3 months free, then you choose
Pay no Lean Salon subscription fee for 3 months during the pilot. Afterwards, choose a plan that fits your usage, at a subscription price locked in for your salon. Mollie payment fees are separate.
Frequently asked questions
How many reminders can I send?
Up to five per appointment, each with its own time and channel. Without changes, Lean Salon sends one email reminder 24 hours in advance.
Do I always have to ask for a deposit?
No. You choose a fixed amount or a percentage, and whether it applies to everyone or only to new clients or above a minimum price.
Do clients get WhatsApp reminders without consent?
No. WhatsApp reminders only go to clients who gave consent.
Ready to reduce no-shows?
Apply for the pilot. Use Lean Salon software for 3 months with no subscription fee. Then choose a plan at a subscription price locked in for your salon.
3 months with no subscription fee · Free data migration · Subscription price locked in after the pilot