One phone for everyone
Who has the salon phone? Messages are left waiting.
Solution for salons
WhatsApp customer service for your salon
Good WhatsApp customer service means quick answers and a personal touch when needed. Lean Salon combines an AI assistant for standard questions with a shared inbox for your team.
Mobile-firstWhatsApp integratedAI powered
9:41● ● ●
Example: from AI to your team and back
online · replies instantly
I would like to discuss a complaint
I understand. I am passing you on to a team member, who will respond as soon as possible.
Fine
You have been passed on. You will hear from us soon.
Lean Salon handled it
Without manual admin
In the inbox
Visible to your team
Team member replies
A personal answer
Back to the assistant
After handling
Why WhatsApp customer service gets messy
With several team members and one phone, it quickly becomes unclear who handles what.
Nobody knows who replies
Two team members reply to the same message, or neither does.
No overview
You cannot see which questions are still open.
How it works
AI for the standard, your team for the rest
The assistant handles what it can. The rest lands neatly in the dashboard.
AI for standard questions
Opening hours, prices and appointments, handled by the assistant.
Shared inbox
Conversations that need a person sit in the WhatsApp inbox of the dashboard.
Pick up, reply, hand back
A team member picks up a conversation, replies, closes it or hands it back to the assistant.
Clear response time
You set how quickly your team responds, so clients know when to expect an answer.
From salon software to AI salon assistant
Classic salon software
- • You answer WhatsApp
- • You process incoming invoices
- • You wait for clients to book
- • You see data and reports
- • You do administration daily
Lean Salon
- AI answers client requests
- AI turns invoices into inventory
- AI suggests repeat appointments
- AI gives strategic salon advice
- AI executes administration
Private pilot
3 months free, then you choose
Pay no Lean Salon subscription fee for 3 months during the pilot. Afterwards, choose a plan that fits your usage, at a subscription price locked in for your salon. Mollie payment fees are separate.
Frequently asked questions
Can several team members work in the inbox?
Yes. The inbox is in the dashboard, where every team member with the right permissions can pick up conversations.
When does the assistant hand over a conversation?
When it cannot help further itself, or when the client says they want to talk to a person.
Does my salon's WhatsApp number stay the same?
Yes. Clients message your salon's number, also when a team member takes over the conversation.
Ready for organised WhatsApp customer service?
Apply for the pilot. Use Lean Salon software for 3 months with no subscription fee. Then choose a plan at a subscription price locked in for your salon.
3 months with no subscription fee · Free data migration · Subscription price locked in after the pilot