Clients do not know it
A cancellation policy that is written nowhere feels arbitrary when you enforce it.
Solution for salons
No-show prevention with a clear policy
Preventing no-shows starts with clear agreements. In Lean Salon you record your policy once, clients see it when booking, and the system applies it consistently.
Mobile-firstWhatsApp integratedAI powered
Why a policy on paper does not work
A policy you have to enforce yourself is rarely enforced.
Awkward to ask
Asking for a deposit or charging for a no-show feels personal.
Not consistent
You are strict with one client and not with the next.
How it works
Your policy, applied consistently
You set the rules, Lean Salon applies them to every booking.
Cancellation and rescheduling deadline
Clients reschedule or cancel themselves up to the deadline you choose.
Deposit rules
Fixed amount or percentage, for everyone or only for new clients or above a minimum price, with a payment and refund window.
Your own text for the client
Write your own cancellation and deposit text that clients see when booking.
Refunds on cancellation
Choose whether a refund goes via Mollie or as credit on a gift card.
From salon software to AI salon assistant
Classic salon software
- • You answer WhatsApp
- • You process incoming invoices
- • You wait for clients to book
- • You see data and reports
- • You do administration daily
Lean Salon
- AI answers client requests
- AI turns invoices into inventory
- AI suggests repeat appointments
- AI gives strategic salon advice
- AI executes administration
Private pilot
3 months free, then you choose
Pay no Lean Salon subscription fee for 3 months during the pilot. Afterwards, choose a plan that fits your usage, at a subscription price locked in for your salon. Mollie payment fees are separate.
Frequently asked questions
Does the client see my policy before booking?
Yes. Your cancellation and deposit text is in the booking flow, and with your own terms the client must explicitly agree.
Can I ask for a deposit only from new clients?
Yes. You choose whether the deposit applies to every treatment, only to new clients or above a minimum price.
What happens to a gift card on cancellation?
If an appointment was partly paid with a gift card, that part always goes back to the same card.
Ready to make your policy work?
Apply for the pilot. Use Lean Salon software for 3 months with no subscription fee. Then choose a plan at a subscription price locked in for your salon.
3 months with no subscription fee · Free data migration · Subscription price locked in after the pilot